The winners of the Owner Satisfaction Awards 2023 were announced on Thursday (8th December) at Silverstone Circuit.

In the run up to the Awards, we ask the readers of Practical Motorhome and members of the Camping and Caravanning Club to let us know how they’ve got on when buying new and used motorhomes, giving us an in-depth picture of the current state of the market and letting us pick out the best motorhome manufacturer.

This is the sixth time we’ve run the awards together with The Camping and Caravanning Club, and this time, we’re confident we have the most comprehensive results to date. In total, we received 5,081 votes, a significant increase on the 2,668 we received last year.

Such a strong response gives us what we consider to be our most accurate results yet.

More about the voting process will be revealed in the next issue of Practical Motorhome, on sale 5th January, where we also go into more detail on how the surveys are scored.

The winners of the Owner Satisfaction Awards 2023 are…

Best van converter – new manufacturer

Gold Awards

  • Wellhouse Leisure – 93.5%
  • Murvi – 93.5%
  • Bilbo’s – 90.5%
  • Devon – 90.5%

Silver Awards

  • Wildax – 84.7%
  • Volkswagen – 83.8%

Best van converter – used manufacturer

Gold Awards

  • Wellhouse Leisure – 88.8%
  • Bilbo’s – 85.6%
  • Devon – 85.65

Silver Awards

  • Murvi – 84.5%
  • Mercedes-Benz – 80.5%
  • Volkswagen – 80.3%

Dealership (direct new van sales)

Gold Awards

  • Bilbo’s – 96.7%
  • Murvi – 96.3%
  • Wellhouse – 95.3%

Dealership (direct used van sales)

Gold Awards

  • Bilbo’s – 97.2%

Best overall van converter (new and used direct sales)

Gold Awards

  • Bilbo’s – 92.8%

Best manufacturer – new motorhomes

Gold Awards

  •  Adria – 83.7%
  •  Carthago Group – 83.4%
  •  Hymer – 82.1%
  •  Rapido Group – 81.8%
  •  Roller Team – 80.9%

Silver Awards

  • Bürstner – 79.7%
  • Benimar – 78.7%
  • Dethleffs (including Sunlight) – 77.1%
  • Chausson – 74.5%
  • Auto-Sleepers – 74.4%
  • Elddis/EHG – 74.4%
  • Auto-Trail (including Tribute) – 74.3%
  • Bailey – 73.6%
  • Swift Group – 73.1%

Best manufacturer – pre-owned motorhomes

Gold Awards

  • Bürstner – 85.0%
  • Dethleffs (including Sunlight) – 85.0%
  • Hymer – 84.4%
  • Bailey – 82.6%
  • Roller Team – 81.8%
  • Auto-Sleepers – 81.1%
  • Adria (including Sun Living) – 80.9%
  • Swift Group – 80.1%

Silver Awards

  • Benimar – 79.9%
  • Rapido Group – 79.2%
  • Auto-Trail (including Tribute) – 79.2%
  • Elddis/EHG – 76.0%
  • Chausson – 75.3%

Best Dealer: new motorhomes

Gold Awards

  • Peter Roberts Caravans & Motorhomes – 97.5%
  • Choose Leisure – 93.3%
  • Todds Motorhomes, Preston – 93.1%
  • Tyne Valley Motorhomes, Newcastle – 84.2%
  • Dolphin Motorhomes – 84.1%
  • Knowepark Caravans & Motorhomes, Livingston – 82.8%

Silver Awards

  • West Country Motorhomes Group – 79.8%
  • Chelston Motorhomes – 78.5%
  • Camper UK, Lincoln – 74.4%
  • Elite Motorhomes, Banbury – 71.7%
  • Don Arnott – 71.4%
  • Brownhills – 69.8%
  • Spinney Motorhomes – 64.3%
  • Marquis Group – 64.1%
  • Highbridge Caravans – 61.8%
  • SMC Motorhomes, Newark – 61.2%

Best dealer – pre-owned motorhomes

Gold Awards

  • Peter Roberts Caravans & Motorhomes – 98.9%
  • Meridian Motorhomes – 97.2%
  • Three Counties Motorhomes – 95.8%
  • Choose Leisure – 91.9%
  • Todds Motorhomes – 90.0%
  • Dolphin Motorhomes – 86.8%
  • West Country Motorhomes Group – 81.9%
  • Oaktree Motorhomes – 81.7%

Silver Awards

  • Brownhills – 79.8%
  • Motorhome Depot – 77.1%
  • Somerset Motorhome Centre – 77.0%
  • Highbridge Caravans – 76.6%
  • SMC Motorhomes – 75.7%
  • Camper UK – 73.5%
  • Spinney Motorhomes – 73.0%
  • Webbs Motorcaravans – 71.2%
  • Dicksons of Perth – 70.6%
  • Marquis Group – 67.8%

Best new base vehicles – new motorhomes

Gold Awards

  • Mercedes – 91.8%
  • Volkswagen – 90.0%
  • Ford – 88.3%
  • Citroën – 85.3%
  • Peugeot – 81.2%
  • Fiat – 81.1%

Best base vehicles: pre-owned motorhomes

Gold Awards

  • Mercedes – 86.9%
  • Volkswagen – 86.5%
  • Toyota – 83.2%
  • Ford – 82.7%
  • Peugeot – 82.6%
  • Fiat – 81.8%
  • Citroën – 81.0%
  • Renault – 80.9%

Best manufacturer – overall (new and pre-owned)

Gold Awards

  •  Adria (including Sun Living) – 82.7%

Silver Awards

  • Auto-Sleepers – 78.7%
  • Bailey – 78.2%
  • Swift 78.0%
  • Auto-Trail (including Tribute) – 77.2%
  • Elddis/EHG – 75.2%
  • Chausson – 74.9%

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